Outsourcing is the process of hiring a company or individual to perform a task or service that could be performed by internal staff. Typically, businesses outsourced tasks that are non-core to their business operations in order to save on costs.
There are several reasons why the Philippines has become a leader in outsourcing. First, the country has a large pool of English-speaking workers. This is important because many businesses that outsource require customer support or other services that need to be conducted in English.