How Auditors Utilize the ISO 20000 Manual to Evaluate ITSM Compliance
Auditors use the ISO 20000 manual extensively to determine if an ITSM is up to international standards. From scope and policy review to verifying process performance and improvement activity, the manual takes centre stage in proving compliance. A well ISO 20000 documents, easily accessible manual not only facilitates the audit but also enables long-term service excellence.